Citizen’s/Service Charter

Citizen’s Charter for services at District Hospital

The Service Seekers reserve the rights for the following services

1. Essential health care services are provided to all who have access to an Upazilla Health Complex (UHC) irrespective of male or female, young or old.

2. The Emergency department remains open for 24 hours round the clock and required services are provided to the patients.

3. Oral Rehydration Therapy (ORT) corner is available for patients suffering from Diarrheal Diseases.

4. Necessary pathological tests, ultra sonogram, x-ray and ECG facilities are available for the patients seen at the outpatient department (OPD) or admitted indoors.

5. Emergency Obstetric Care (EmOC) services are provided round the clock to women needing essential obstetric care.

6. Patients of Inpatient department (IPD) get appropriate treatment related to Medicine, General Surgery, Gynecology, Orthopedics, Eye, ENT or of other discipline under the guidance of Specialists. Major or minor operations, wherever required, should be done at the facility.

7. National Tuberculosis and Leprosy Control Program ensures that facilities are available for sputum examination for patients suffering from Tuberculosis. Medicines are provided free of cost to patients suffering from Tuberculosis and Leprosy.

8. Under Expanded Program for Immunization (EPI) , vaccinations are provided to women of child bearing age (15-49) and children (0-15) everyday..

9. Health, Education and Promotion (HEP) program disseminate behavior change communication as regards maintenance of proper health giving emphasis on role of healthy diet and reproductive health care.

10. Activities related to women friendly hospital initiatives (WFHI) are conducted wherever applicable.

11. Activities related to child friendly hospital are conducted wherever applicable.

12. Training programs for Skill Birth Attendants (SBA) are conducted wherever required.

13. Attending adolescents and couples of reproductive age groups are provided with reproductive health care and family planning awareness.

14. In order to popularize Alternative Medical Care with the attending patients, related medical care is also provided wherever needed.

15. The patients referred from various district hospitals and upazilla health complexes are provided with appropriate treatment in the DHs. The more complicated cases are referred to Medical College Hospitals and Specialized Hospitals for further treatment.

16. Medicines are provided free of cost to the patients subject to availability of the medicines. In some cases, for the sake of proper treatment, some medicines are to be bought from outside by the service seekers.

17. Lists are displayed at different wards/departments showing stock of medicines available, types of services provided and the names of the service providers.

18. Health care services are ensured to the patients of the nearby prisons.

19. Necessary tests are done for detecting and diagnosis of patients suffering from HIV/AIDS.

20. Arrangements for Safe Blood Transfusion (SBT) are available.

21. Standard procedure is followed for the Waste Management.

Service Providers reserve the right to cordial behavior from the service seekers.

Citizen’s Charter for services at Upazilla Health Complex

The Service Seekers reserve the rights for the following services

1. Essential health care services are provided to all who have access to an Upazilla Health Complex (UHC) irrespective of male or female, young or old.

2. The Emergency department remains open for 24 hours round the clock and required services are provided to the patients.

3. Oral Rehydration Therapy (ORT) corner is available for patients suffering from Diarrheal 0Diseases.

4. Necessary pathological tests and x-rays facilities are available for the patients seen at the outpatient department (OPD) or admitted indoors.

5. Emergency Obstetric Care (EmOC) services are provided round the clock to women needing essential obstetric care.

6. Patients of Inpatient department (IPD) get appropriate treatment related to medical, surgical, gynecological or of other discipline under the guidance of Specialists. Major or minor operations, wherever required, should be done at the facility.

7. National Tuberculosis and Leprosy Control Program ensures that facilities are available for sputum examination for patients suffering from Tuberculosis. Medicines are provided free of cost to patients suffering from Tuberculosis and Leprosy.

8. Under Expanded Program for Immunization (EPI) program, vaccinations are provided to women of child bearing age (15-49) and children (0-15).

9. Health, Education and Promotion (HEP) program disseminate behavior change communication as regards maintenance of proper health giving emphasis on role of healthy diet and reproductive health care.

10. Activities related to women friendly hospital initiatives (WFHI) are conducted wherever applicable.

11. Activities related to child friendly hospital are conducted wherever applicable.

12. Training programs for Skill Birth Attendants (SBA) are conducted wherever required.

13. Attending adolescents and couples of reproductive age groups are provided with reproductive health and family planning awareness.

14. In order to popularize Alternative Medical Care with the attending patients, related medical care is also provided wherever needed.

15. The patients referred from Union Sub-centers and Family Welfare Centers are provided with appropriate treatment in the UHC. The more complicated cases are referred to District Hospitals for further treatment.

16. Medicines are provided free of cost to the patients subject to availability of the medicines. In some cases, for the proper treatment, some medicines are to be bought from outside by the service seekers.

17. Lists are displayed showing stock of medicines available, types of services provided and the names of the service providers.

Service Providers reserve the right to cordial behavior from the service seekers.

Citizen’s Charter for services at Union Sub-center

The Service Seekers reserve the rights for the following services

1. Essential health care services are provided to all those who have access to a Union Sub-center (USC) irrespective of male or female, young or old.

2. The attending patients and their relatives can easily communicate with the concerned doctors for necessary advice and suggestions as regards health care services.

3. Oral Rehydration Salt (ORS) is available for patients suffering from Diarrheal Diseases.

4. Necessary advice along with antenatal check-up is provided to the attending pregnant women and iron tablets are supplied to them.

5. National Tuberculosis and Leprosy Control Program ensures that facilities are available for sputum examination for  patients  suffering from Tuberculosis Medicines are provided free of cost to patients suffering from Tuberculosis and Leprosy.             .

6. Under Expanded Program for Immunization (EPI) program, vaccinations are provided to women of child bearing age (15-49) and children (0-15).

7. Health, Education and Promotion (HEP) program disseminate behavior change communication as regards maintenance of proper health giving emphasis on role of healthy diet and reproductive health care.

8. Attending adolescents and couples of reproductive age groups are provided with reproductive health and family planning awareness.

9. Adequate numbers of notice boards are displayed so that they are visible to all concerned. All necessary information are listed on the boards.

10. Patient is referred to a upazilla health complex if needed.

11. Medicines are provided free of cost to the patients subject to availability of the medicines. In some cases, for the sake of proper treatment, some medicines are to be bought from outside by the service seekers.

12. Lists are displayed on the boards showing stock of medicines available, types of services provided and the names of the service providers.

Service Providers reserve the right to cordial behavior from the service seekers.